FAQ

PushBird enables the sending of push notifications from websites without the need of a phone number of email address. Messages can be scheduled of send directly to the specified target audience from the easy to use dashboard.

Browser push notifications, also known as web push notifications, are notifications that are received from websites instead of apps and do not need the website or even the browser to be open for them to be received.

With PushBird you can add web push messaging to your website within minutes by adding our prebuild javascript code. Make a PushBird account, paste the code to your website and you are ready to go.

Currently push notifications are can be received on the following operating systems: windows, mac, linux and android. Browser push notifications are currently not supported on iOS devices.

No, PushBird’s web push notifications work without an app nor do they need the website or browser to be open.

No. The installation of PushBird requires only one line of code for you to add to your website. Easily adapt the appearance of the subscription window and you are ready to go.

Yes. We encrypt all notifications so only you and your recipients can read them. Please go ahead and send them that great deal that is too hot for others to see.

Yes you can. You do not need any special procedure to get started.

Yes you can. We will make the process as smooth as we can. Please contact us for more information.

No, it does not. PushBird only takes around 200ms to load asynchronous.

After composing a message it can be send immediately of scheduled to be send at a later time. Choose ‘schedule’ in the final step and choose the time and date when the message should be send.

When subscribing, the recipient can choose what type of messages he is interested in. The various topics can be added on the subscription page. Choose in the menu for ‘subscription’ and go to ‘topics’. Choose your topics with care. When you add a new topic in a later stage, those previously subscribed are not automatically added to this topic.

Segments help you to get the right message to the right recipient. It is possible to segment on the following: Subscription date, device type, operating system, browser type, language, user agent and url. The various types can be combined to the right segment.

A new segment can be made on the segments page. Choose in the menu for ‘segments’ and click ‘new segment’. In the overview the various segments and the number of subscribers in the segment are shown. The include / exclude functionality makes it possible to easily compile the right segment. The maximum number of segments is determined by the chosen plan. If you require more segments, please upgrade your plan or contact us.

A test device can be added on the settings page. Choose in the menu for ‘settings’ and click ‘add test device’. Click on ‘link’ to add this device as a test device. In the window that opens you can fill in the name of your testdevice. By clicking ‘copy’ the link is copied to the clipboard and can be send to another device.

The invitation can be changed on the invitation page. Choose in the menu for ‘invitation’ and click on ‘add invitation’. Choose for popup, floating button or bookmark. You can add multiple languages and choose which invitation is shown on which page. The language that will be shown is based on the user’s browser language.

With the bookmark, users can manage their preferences and subscribe to various topics.

The bookmark can be changed on the invitation page. Choose in the menu for ‘invitation’ and go to ‘bookmark’. Here you can change the colour and the position of the bookmark. It is also possible to hide the bookmark on certain pages. It is not possible to change the bookmark's text.

When visitors have accepted the invitation, they enter the subscription window. Here they can choose what topics they want to subscribe to.

The subscription window can be changed on subscription page. Choose in the menu for ‘subscription’. Here the background image can be uploaded to match your website. Under the ‘topics’ section the title and body of the subscription window can be changed.

A welcome message is an automated message that the subscriber receives when he subscribes to notifications.

The welcome message can be edited on the subscription page.

A user can be added on the account page.

Your password can be changed from the account page. Click on the right top had corner on your initials and click ‘change password’.

Yes, PushBird can be cancelled monthly.

You can cancel your subscription on the account page in our dashboard.

You can change your payment details on the account page.

We are legally obliged to ask your VAT number and check this.

The type of invitation you can use best depends on the page you show the invitation on. Choose the popup invitation for the highest number of subscribers.

PushBird can be used with a broad range of platforms and CMS systems. Currently we have a Lightspeed and CCV app that can be installed with just one click.

Yes, PushBird kan be used with Wordpress. Install PushBird with Google Tag Manager or use a plugin.

Yes, PushBird can be tried for free for two weeks. Our starter plan is free up until 200 subscribers.

A shorter message is almost always better. In our dashboard we indicate when your message is too long.

How your message will look like can differ from device to device and is dependent on the type of device, the version of the software and the version of the browser. Send your message to test devices to see how your message will be shown.

Preferably use a square logo.

Images are best shown when the aspect ratio is 16:9.

The expiry date indicates the moment until which PushBird will try to deliver your message. If the expiry date is passed, PushBird will no longer show your message. This ensures that your subscribers will never receive outdated information.

Yes, PushBird supports multiple domains. Do you have multiple domains and do you want to link them, please contact our support on via [email protected] or the chat.

With the bookmark your subscribers can easily subscribe and unsubscribe to various topics and manage their preferences.

Topics are visible for your website visitors and subscribers can choose what topics they want to subscribe to. Segments are not visible for your subscribers and can be configured from our dashboard.

On the website that you have subscribed on you can manage your preferences with the ‘bookmark' at the side of the window. Here you can manage the type of notifications you want to receive. If you want to unsubscribe completely to notifications, click on the lock in the search bar and unsubscribe to notifications here.

On the 'new message' page you can select the topic of your messages. Your message will only be send to those subscribers that subscribed to this topic.

We make a distinction between supported languages for the end-user (subscribers) and the languages in which the dashboard is available. The dashboard is currently available in English and Ducht. For the supported languages please see our blogpost.

If your vat number is not recognized it probably has not the right format. A VAT number consists of a country code, followed by a series of numbers and / or letters. Please contact our support when your VAT number is not recognized by our system.

PushBird can be installed from the Lightspeed app store. After installation no further steps are necessary.