“Frequently asked questions”

What is PushBird?
PushBird enables the sending of push notifications from websites without the need of a phone number of email address. Messages can be scheduled of send directly to the specified target audience from the easy to use dashboard.
What are Push notifications?
Browser push notifications, also known as web push notifications, are notifications that are received from websites instead of apps and do not need the website or even the browser to be open for them to be received.
How do I add push notifications to my website?
With PushBird you can add web push messaging to your website within minutes by adding our prebuild javascript code. Make a PushBird account, paste the code to your website and you are ready to go.
Which devices support Push notifications?
Currently push notifications are can be received on the following operating systems: windows, mac, linux and android. Browser push notifications are currently not supported on iOS devices.
Do I need an app for push notifications to work?
No, PushBird’s web push notifications work without an app nor do they need the website or browser to be open.
Is PushBird difficult to install?
No. The installation of PushBird requires only one line of code for you to add to your website. Easily adapt the appearance of the subscription window and you are ready to go.
Are web push notifications secure?
Yes. We encrypt all notifications so only you and your recipients can read them. Please go ahead and send them that great deal that is too hot for others to see.
I have a HTTP website, can I use PushBird.
Yes you can. You do not need any special procedure to get started.
Can I migrate to PushBird?
Yes you can. We will make the process as smooth as we can. Please contact us for more information.
Does PushBird impact my website’s loading time?
No, it does not. PushBird only takes around 200ms to load asynchronous.
How do I schedule a message?
After composing a message it can be send immediately of scheduled to be send at a later time. Choose ‘schedule’ in the final step and choose the time and date when the message should be send.
What are topics?
When subscribing, the recipient can choose what type of messages he is interested in. The various topics can be added on the subscription page. Choose in the menu for ‘subscription’ and go to ‘topics’. Choose your topics with care. When you add a new topic in a later stage, those previously subscribed are not automatically added to this topic.
What are segments?
Segments help you to get the right message to the right recipient. It is possible to segment on the following: Subscription date, device type, operating system, browser type, language, user agent and url. The various types can be combined to the right segment.
How to make a segment
A new segment can be made on the segments page. Choose in the menu for ‘segments’ and click ‘new segment’. In the overview the various segments and the number of subscribers in the segment are shown. The include / exclude functionality makes it possible to easily compile the right segment. The maximum number of segments is determined by the chosen plan. If you require more segments, please upgrade your plan or contact us.
How do I add a test device?
A test device can be added on the settings page. Choose in the menu for ‘settings’ and click ‘add test device’. Click on ‘link’ to add this device as a test device. In the window that opens you can fill in the name of your testdevice. By clicking ‘copy’ the link is copied to the clipboard and can be send to another device.
How do I change the invitation?
The invitation can be changed on the invitation page. Choose in the menu for ‘invitation’ and click on ‘add invitation’. Choose for popup, floating button or bookmark. You can add multiple languages and choose which invitation is shown on which page. The language that will be shown is based on the user’s browser language.
What is the bookmark used for?
With the bookmark, users can manage their preferences and subscribe to various topics.
How do I change the bookmark?
The bookmark can be changed on the invitation page. Choose in the menu for ‘invitation’ and go to ‘bookmark’. Here you can change the colour and the position of the bookmark. It is also possible to hide the bookmark on certain pages. It is not possible to change the bookmark's text.
What is the subscription window?
When visitors have accepted the invitation, they enter the subscription window. Here they can choose what topics they want to subscribe to.
How do I change the subscription window?
The subscription window can be changed on subscription page. Choose in the menu for ‘subscription’. Here the background image can be uploaded to match your website. Under the ‘topics’ section the title and body of the subscription window can be changed.
What is a welcome message?
A welcome message is an automated message that the subscriber receives when he subscribes to notifications.
How do I change the welcome message?
The welcome message can be edited on the subscription page.
How do I add a user?
A user can be added on the account page.
How do I change my password?
Your password can be changed from the account page. Click on the right top had corner on your initials and click ‘change password’.
Can PushBird be cancelled monthly?
Yes, PushBird can be cancelled monthly.
How do I cancel my account/subscription?
You can cancel your subscription on the account page in our dashboard.
How do I change my payment details?
You can change your payment details on the account page.
Why do I need to provide my VAT number?
We are legally obliged to ask your VAT number and check this.
Which invitation should I use?
The type of invitation you can use best depends on the page you show the invitation on. Choose the popup invitation for the highest number of subscribers.
Which platforms and CMS do you support?
PushBird can be used with a broad range of platforms and CMS systems. Currently we have a Lightspeed and CCV app that can be installed with just one click.
Can I use PushBird with Wordpress?
Yes, PushBird kan be used with Wordpress. Install PushBird with Google Tag Manager or use a plugin.
Can I try PushBird for free?
Yes, PushBird can be tried for free for two weeks. Our starter plan is free up until 200 subscribers.
How long should my message be?
A shorter message is almost always better. In our dashboard we indicate when your message is too long.
How will my message look like?
How your message will look like can differ from device to device and is dependent on the type of device, the version of the software and the version of the browser. Send your message to test devices to see how your message will be shown.
What is the optimal format for my logo?
Preferably use a square logo.
What is the optimal format for images?
Images are best shown when the aspect ratio is 16:9.
What does expiring date mean?
The expiry date indicates the moment until which PushBird will try to deliver your message. If the expiry date is passed, PushBird will no longer show your message. This ensures that your subscribers will never receive outdated information.
Does PushBird support multiple domains?
Yes, PushBird supports multiple domains. Do you have multiple domains and do you want to link them, please contact our support on via [email protected] or the chat.
How can people unsubscribe or manage their preferences?
With the bookmark your subscribers can easily subscribe and unsubscribe to various topics and manage their preferences.
What is the difference between topics and segments?
Topics are visible for your website visitors and subscribers can choose what topics they want to subscribe to. Segments are not visible for your subscribers and can be configured from our dashboard.
How do I unsubscribe for PushBird notifications?
On the website that you have subscribed on you can manage your preferences with the ‘bookmark' at the side of the window. Here you can manage the type of notifications you want to receive. If you want to unsubscribe completely to notifications, click on the lock in the search bar and unsubscribe to notifications here.
How do I send to a specific topic?
On the 'new message' page you can select the topic of your messages. Your message will only be send to those subscribers that subscribed to this topic.
In which languages is PushBird available?
We make a distinction between supported languages for the end-user (subscribers) and the languages in which the dashboard is available. The dashboard is currently available in English and Ducht. For the supported languages please see our blogpost.
My VAT number is not working
If your vat number is not recognized it probably has not the right format. A VAT number consists of a country code, followed by a series of numbers and / or letters. Please contact our support when your VAT number is not recognized by our system.
I am using Lightspeed, how do I install PushBird?
PushBird can be installed from the Lightspeed app store. After installation no further steps are necessary. 
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