Privacy Policy

Last modified: June 27, 2018
INTRODUCTION

We care about our own privacy, as a result we care just as much about the privacy of customers and that of our end users. PushBird collects and processes personal information from everyone who visits our publicly available website, communicates with us, creates an account and uses our products and service. On this page, we will give a detailed explanation on how we collect data, why we do so and what you can do about it.

Please carefully review this policy before you submit any information on or through our platform. By visiting our website and by using any part of the PushBird services and products, you consent to the collection, use, disclosure and sharing of your and the end users’ information as further outlined below.

PUSHBIRD

PushBird provides websites with the tools to send push notifications to their customers, thereby disrupting and streamlining the communication between companies and their customers. Our customers are generally companies that use our services as an addition their business operations. Others deeply integrate our services in their website. We do not directly interact with our customers’ end users as the information that companies submit is shared with us on their sole discretion and in accordance with our General Terms and Conditions (“Terms”).

WHAT WE COLLECT AND HOW WE USE IT

Generally speaking, we only collect relevant and necessary information for the following purposes: to provide you with information about our products and our services, to enable you to access and use those products and services, to analyse our customers’ usage of our products and services, to improve our products and services, and to detect and secure your account from fraudulent or unlawful activity. We will only use your data for the purposes described below and only to achieve those purposes.
When you create a free trial account, you’ll share some (personal) information: your (company) name, work email address and a (work) phone number as well as your username and password of choice. You also need to provide the url of your website. When you sign up, you will have to authenticate yourself by activating your account via a link sent to you through the email address you provided. You will then need to log-in with the username and password you previously created. Later on in the process you are required to insert some javascript code in the header of your website to verify that the domain used in the registration really belongs to you. We will use your basic information to identify you and make sure that you are a human being :) We ask for your telephone number so that our performance team can contact you when we notice any issues. This number can also be used if you decide to set up a two-factor authentication for your account. When you subscribe to a plan, we need more information. This includes your company details, billing addresses and preferred payment method. When you use our products and services, we collect what commands you have communicated to PushBird, your IP address, how many times you use PushBird’s products or services, when the product or service was used by you or your end users, the number of messages sent, the interaction on the message and whether or not the message was delivered successful. We collect data automatically when we place cookies and other first and third party tracking technologies on your browser. The information we collect would normally include your IP address, your browser type, which pages have been visited, their order, if the visitor is new or recurring, and other information that we use to assist us in the maintenance and improvement of our website and business. This data will only be used to ensure the website works correctly, to store any preferences you may have registered (e.g. language preference), to remarket our products and services to previous visitors, and to generate and review data and reports describing our website’s User base and usage patterns. If you want to know more about cookies, web beacons, and the way you can change your settings, we refer you to our Cookie Policy below. We collect data from the visitors and end-users on each domain our products and services are implemented on. This data is stored and processed to the extend that is required for our products and services to function as intended. This data contains but is not limited to: Information about the browser, such as, browser language type and version of operating system (e.g., Android, iOS); network provider; language setting; time zone, ip address, email (which we hash or otherwise deidentify), purchases made, pages visited and all interactions made by the end user with the push messages sent. All data is anonymized, fully encrypted and only used to send personalized messages in an automated manner, i.e. we do not sell your nor your end user’s data buy only use it for the end user’s convenience.

INFORMATION WE SHARE

Unless you give us permission, we won’t share your or your end users` information with third parties, except when necessary as in these circumstances:

DATA SECURITY AND COMPLIANCE OBLIGATIONS

We cannot fully guarantee the safety of the data as we cannot 100% prevent unauthorised access or use of data. However, we take all the appropriate measures to keep our and your data as secure as possible. The measures we implement vary on sensitivity of the data involved, state of art technology, implementation costs, and security risks. All data we store is fully encrypted and cannot be used to send unauthorized messages when stolen or otherwise unlawfully obtained. The information within our storage is password protected so that only the User has access to the User's personal and account information. The username and password of the User are strictly personal and should be kept secret. User is responsible for any abuse of the username/password and shall immediately notify us of any loss, theft and/or abuse at [email protected] (Subject: Privacy [URGENT]). We require to use a strong password and all passwords used should satisfy certain conditions to do so. We also strongly recommend to use two factor authentication to further limit the unauthorized access to your account.

PERSONAL INFORMATION RETENTION

PushBird retains personal information in a form that allows user identification for a period necessary to fulfil the purposes outlined in this Privacy Policy - unless a longer retention period is required by law. Following that, we might keep your data in a non-identifiable, fully encrypted form for archival, statistical and/or other legitimate purposes.

YOUR RIGHTS AND CHOICES

PushBird respects User control. Users have the right to make choices about the data that we collect and store. In line with our commitments and the applicable laws, data subjects have the right to the following:

Note that you can always change your preferences by referring to your Browser Setting, our Cookie Settings, and Cookie Policy below.

YOUR OBLIGATIONS

When you decide accept our terms and conditions and start to use PushBird’s product and service to engage your visitors (end-users) you are lawfully required to inform them on the data being shared for our product and service to fully function. Any failure to do so will give PushBird the right to deny you access to our product and service until the issue is resolved.

CHILDREN

Our services and products are not directed to Children under the age of 18. In certain countries or jurisdictions may the age of digital majority be set below or above. In these cases, you must satisfy that age to sign up. We do not knowingly collect and/or process any personal information directly from children. If we discover we have received personal information from a child, either as a customer or end user, without parental or legal consent, in violation of this Policy, our Terms, and/or the local applicable laws, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any of such information from or about a child, please contact us at [email protected] (Subject: Privacy [Children]).

LINKS, THIRD PARTY WEBSITES AND SOCIAL NETWORKING SITES (SNS)

Our Online Services and communications may embed hyperlinks to other websites which are not owned, nor controlled by PushBird. We are not responsible for the privacy practices, policies, notices or content of any Linked Sites, even if you link to them from our Services. Our Website’s Privacy Policy does not apply to any Linked Sites. We have no control over the collection, user tracking or any (mis)use of information or data on any Linked Site. We encourage you to read and understand the privacy practices, policies, notices, and content of any Linked Sites that you visit.

CHANGES IN OUR PRIVACY POLICY

Please note that this policy might be subject to changes from time to time. PushBird reserves the right to change, update, modify, or remove any part of this Privacy Policy. If any modifications substantially affect your rights under this policy, we will send you an email where possible. Users will be always duly informed and may decide whether to continue to use our services or not in accordance with the new terms.

DISPUTES

If you have any dispute with us relating to our privacy practices, please contact our legal team at [email protected] (Subject: Privacy [Dispute]). Most disputes can be resolved that way. If it cannot, please refer to the Terms, which describes how disputes will be resolved between us. Please be sure to review the Terms before you use any of our products and services.

COOKIE POLICY

Cookies 🍪 are great, especially with good coffee. Besides these cookies we sometimes also use the ‘other’ cookies or other tracking technologies on your browser. Cookies are small text files which websites save on your browser when you visit a website. PushBird uses two types of cookies: session cookies and persistent cookies. Session cookies disappear after each session whereas persistent cookies remain stored. Keep on reading to find out how we use them, and what choices you can make about them. Most cookies can be blocked or removed from your browser at any time by following the relevant procedure specific to your browser. Please note that if you block cookies on our site, it may not function as it is designed. For example, you will be unable to log in or it may be impossible to retain any user preferences. As a result, information may appear in the wrong locale or may even be unavailable.

REQUIRED COOKIES

Each time you log in to your PushBird account, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow PusBird to uniquely identify you when you’re logged into your account and to process your online requests and transactions.

FUNCTIONAL COOKIES

To make this site work properly and to improve its user friendliness, PushBird uses functional cookies. These cookies will expire after 1 year.

THIRD PARTY COOKIES

Crisp
Crisp is a customer relationship management and messaging tool. We use Crisp to record analysis of user activity and provide a communication mechanism. This allows us to provide you with help and support when using PushBird.
Data collected: Anonymous (Browser information, cookie data, data/time, page views), Pseudonymous (IP Address (EU PII))
Data duration: 1 year
Domain: PushBird

PERFORMANCE COOKIES

PushBird makes use of analytical cookies to keep track our visitors’ browsing patterns in order to improve our interface and your user experience. These cookies collect data about how visitors interact with our site. This data includes information such as: pages visitors go to the most and patterns most followed. All data is collected anonymous and only used to improve how the site functions and performs.

Google Analytics
We use Google Analytics to gain insights into our website traffic and effectiveness of our marketing campaigns. With Google Analytics we track information such as: pages that are visited, for how long, what browser is used and from which pages users exit. This will give us a better understanding of how our website is used. It also serves as guidance to improve our website and its specific pages.
Data collected: Anonymous (Browser information, cookie data, data/time, page views), Pseudonymous (IP Address (EU PII))
Data duration: 1 year
Domain: PushBird

Hotjar
We use Hotjar to gain insights in the use of our dashboard and the effectiveness of the layout. With Hotjar we track information such as the visited pages, the mouse movement on the screen and the time spent on various dashboard pages. This helps us to gain a better understanding of how our dashboard is used and helps to streamline and improve the customer experience.
Data collected: Anonymous (Browser information, cookie data, data/time, page views), Pseudonymous (IP Address (EU PII))
Data duration: 1 year
Domain: PushBird

DO NOT TRACK
Do not track (DNT) is an optional browser setting that allows you to express your preferences in respect to direct advertising. We currently do not respect DNT browser requests.