During the Expert discount festival Expert has used PushBird. In less than 14 days they collected more that 15.000 subscribers. The results surpassed every expectation and boosted the online customer experience and sales. With her services, Expert aims to express trust and quality while keeping the customer engaged of the process.
Expert’s goal is providing their customers with the best possible service. Their pay-off familiar close emphasises their aim to keep the communication with their customers direct while responding to their needs and wishes, both offline and online. Expert is the customer-oriented specialist store in home electronics and is declared best retailer in the consumer electronics branch.
The online strategy of expert is twofold. Improving the customer’s (online) experience and make customers return for their next purchase to the webshop or specialist store. From experience, Expert knows that customers are likely to return when they have enjoyed the shopping process. Furthermore, a smooth (online) customer experience boosts the conversion rates. With a solid strategy and the right people to give shape to the communication, PushBird is the perfect tool to accomplish Expert's goal..
In achieving Expert’s goal, boosting the customer experience and redirecting visitors to the webshop or specialist store, PushBird has proven to be a perfect communication tool and valuable addition to the customer journey.
The direct messaging results in an extra interaction with high informative value. As a consequence, Expert remains top of mind a the customer can be redirected to the website for another conversion opportunity.
By effectively using PushBird, Expert has been able to achieve fantastic results. In less than 14 days of PushBird use, Expert has achieved the following:
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